Customer Experience Workshop – Cape Town


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Date(s) - Jun 18, 2015 - Jun 19, 2015
9:00 am - 4:30 pm

Townhouse Hotel


This premier WORKSHOP is designed for those seeking the latest advanced skills in Customer Experience Management, Customer Loyalty and Customer Driven Innovation. You will benefit from taking currently accepted best practice to next practice to create an understanding of your customers plus alignment back into everything the organisation does that will be in advance of any of your competition.  This is simply the most advanced qualification in the industry.  You will never think about Customer Experience Management in the same way again.

Uncover:  The latest approaches in Customer Experience Management designed to take the practitioner to a completely new way of thinking

Learn: To Identify Customer Experience Opportunities that traditional approaches miss in a matter of hours

Develop: Your existing approaches and techniques to drive both competitive advantage and immediate revenue, cost and service impact

Create: Customer Experience Propositions superior to your competition understand how to align back into the organisation to maximise impact

Understand: how to deliver CEM strategies that will push the customer agenda into the centre of everything the organisation does

Become: Certified in the most advanced and most immediately usable qualifications in the industry

Connect: With the customer experience world community to extend your knowledge of the next generation approaches to Customer Experience Management

See website for more details.


Delegate Rate: 995
Group Bookings: Contact Us

Speakers: Charles Bennett (NextTen), Dr Osman Khan (NextTen)



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